Call Centre - Contractor

Location: Beijing

Department: Volkswagen Group Import (China) Co., Ltd.

Job duties:

Operate customer call centre as service provider

Monitor and handle customer inquiry and complaint processing

Call Centre Management

-Operate customer call center as a service provider for multi brands

-Handle customer complaint

-Maintain and analyze customer information

-Support hotline handling

Main competencies

Social Competency

-Communication and Negotiation

-Teamwork

-Customer Orientation

-Planning and Organizing

-Flexibility

Personal Competency

-Performance Orientation

-Taking Responsibility

-Initiative

-Problem Solving

-Innovation

Technical Competency

-After-sales Management knowledge

-Group Product Knowledge

-Sales Management Knowledge

-Budget Controlling

Language:

-Chinese and English Language skills essential

Necessary education:

-Bachelor degree or above

Working experience (in years):

-At least 1 year experience in call center